Refund policy

Return and Exchange Policy

At MyPrecious, we strive to provide the best shopping experience for our customers. We understand that sometimes you may need to return or exchange a product, and we are here to assist you. Please read our return and exchange policy carefully.

  1. Eligibility for Returns and Exchanges:
    • To be eligible for a return or exchange, the item must be in its original condition, unused, and in its original packaging.
    • Returns and exchanges are only accepted within 15 days of the purchase date.
    • Proof of purchase, such as a receipt or order confirmation, is required for all returns and exchanges.
  2. Return Process:
    • If you wish to return or exchange a product, please contact our customer support team ( within the specified time frame.
    • Our customer support team will guide you through the return process and provide you with a Return Authorization Number (RAN) and any necessary instructions.
    • The item must be securely packaged and sent to the address provided by our customer support team.
  3. Return Shipping Costs:
    • Returns within Belgium: We offer free return shipping for all eligible returns within Belgium. Our customer support team will provide you with a prepaid shipping label to use for the return.
    • Returns outside Belgium: If you are returning an item from outside Belgium, the return shipping costs will be the responsibility of the customer. Please contact our customer support team for further assistance and instructions.
  4. Refunds and Exchanges:
    • Once we receive the returned item and verify its eligibility, we will process your refund or exchange.
    • Refunds will be issued to the original payment method used during the purchase.
    • Exchanges will be processed based on product availability. If the desired item is out of stock, we will provide you with alternative options or issue a refund.
  5. Damaged or Defective Items:
    • If you receive a damaged or defective item, please contact our customer support team immediately.
    • We may request photographic evidence or other information to assess the issue.
    • We will arrange for a replacement or refund, including any applicable shipping costs, depending on product availability and your preference.
  6. Store Credit:
    • In certain cases, instead of a refund, we may offer store credit as a form of compensation.
    • Store credit can be used towards future purchases at MyPrecious.

Please note that this return and exchange policy applies only to purchases made directly from MyPrecious. If you purchased our products through a third-party retailer, please refer to their respective return policies.

We reserve the right to update or modify this return and exchange policy at any time without prior notice. Please review our policy periodically for any changes.

If you have any further questions or require assistance regarding our return and exchange policy, please contact our customer support team, and we will be happy to assist you.